Guest Policy & Pricing

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 Crystal Lagoon Guest Policy

Want to bring your friends and family to THE LAGOON? Read what policies we've implemented below so that you can show off those crystal blue waters and white sandy beaches. Households of Windsong Ranch may bring up to five guests per day to any amenity, including the Crystal Lagoon.  Only residents of Windsong Ranch can bring guests.

All guests require a complimentary or purchased guest pass at THE LAGOON. Guest passes can be used any operational day at THE LAGOON. To bring guests into the amenities, residents need to be 18 years or older

Each household will receive 10 complimentary digital guest passes to use within the calendar year they were received. These complimentary guest passes will be available online through your Civic Rec account.

For more information, about how you can access these passes, please see the guide linked below. The guide will also have information about how to set up a Civic Rec account, if you have not already done so.

THE LAGOON Guest Pass and Civic Rec Guide

Once the 10 complimentary passes have been used, additional passes for that day, may purchased at THE LAGOON gate. Forms of payment are credit cards, debit cards, Apple Pay, or Google Pay. No cash will be accepted.

All guest passes are priced per person and can only be used on the day they are purchased. These are purchased by card at the west gate of THE LAGOON.  We have implemented a tiered pricing structure shown below. Please note that on holiday Mondays, the weekend guest pass prices will apply.

General Pricing Tables

Note: Guests that are 2 years old or younger are free

Residents who are 60 years of age or older qualify for a discount on guest passes. On Tuesday-Thursday, senior residents can bring up to five immediate family members free of charge. "Immediate" family members are defined as children, grandchildren, and siblings of the resident. Guest passes for non-immediate family and friends can be purchased for $10 per person any day of the week.

To take advantage of this opportunity, you will need to present your state-issued photo ID in addition to your access card at the gate.

Senior Pricing Table

* For immediate family members.
Note: Guests that are 2 years old or younger are free

GUEST PASS REFUNDS and Replacements
If THE LAGOON shuts down before 5:00 p.m. or for inclement weather, and you need a refund for a purchased pass, or a replacement for a complimentary pass, please email Recreations Coordinator Jose Villafuerte at for assistance. Refunds for purchased passes can also be made at the gate of THE LAGOON.