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Frequently Asked Questions

General Information

HOA Office Operating Hours:
Monday – Friday: 8:30 am – 5:30 pm
Saturday 10:00 am – 6:00 pm
Sunday 12:00 pm – 5:00 pm

Windsong Café Operating Hours
Monday – Friday: 8:30 am – 4:30 pm
Saturday 10:00 am – 5:00 pm
Sunday 10:00 am – 5:00 pm

Visit Union Bank to sign in or register to pay your HOA Assessment online.

Read More

The HOA Assessment is $134 a month, build quarterly at $402 a month

  • Water & Sewer provided by: Town of Prosper – Utility billing department: (972) 346-2640
  • Gas provided through:  CoServ – (940) 321-7800
  • Electricity provided through: CoServ – (940) 321-7800
  • Cable, internet and phone service provided by: AT&T U-verse – (855) 797-8303 Suddenlink – (469) 352-1663
More Local Resources

The Town of Prosper contracts with Community Waste Disposal to provide household waste and recycling services to residents in Windsong every Friday.

Bulk waste collection is every 4th Monday of the Month.

 For more information regarding trash and recycling services read here.

Residents living in Windsong are encouraged to utilize all common area spaces. However, when utilizing the space for larger parties that incorporate outside vendors, approval from the HOA Association is required. If interested in receiving more information please contact our office at (972) 347 9270.
Visit our Community Standards page, here

There is no unhitched trailer parking of any kind allowed in Windsong Ranch. Boats, RV’s and trailers must be stored out of view from the street or neighboring properties. Residents are allowed to park these items at the home for loading and unloading only, for a period not to exceed 24 hours.

Yes – streets and sidewalks are the property of The Town of Prosper. Please make sure to follow all local street parking laws and do not park on or block any portion of the sidewalks.

Amenities

In order to receive access to amenities, you must obtain an access card. Read more about the access request process, here and complete the form provided

THE COMMONS pools are open year round, daily 4:00 am – 10:00 pm.

THE COMMONS fitness center is open daily 4:00 am – 10:00pm

At this time residents are allowed to reserve space at THE COMMONS Fireside Patio and pool area. For more information regarding how to Host a Party read more, here. 

With over 600 acres of green space in our community, Windsong is also home to many native plants and animals. We encourage you to explore these native spaces while being cautious of your surrounding environments.

Should you have any encounter with animals in the community and are in need of removal, please contact Collin County Animal Services at (972) 547-7292.

Free wifi is provided through open networks at both THE COMMONS and THE LAGOON.

THE LAGOON is an amenity exclusive to residents of Windsong Ranch. If you are a resident and are inquiring about guest passes or related information read more here.

Lifestyle & Events

There are multiple ways to stay informed with events regarding Windsong Ranch. Residents can stay up to date with events multiple ways: electronic newsletters (Windsong 411 & Windsong Living), our Windsong Ranch Residents Facebook page, or on our resident-only website, windsongcommunity.com.

See Event Calendar

We know that there are times when you would like to showcase your community with your family and friends. For our resident-only events, you are allowed to invite up to 5 guests (per household) to join you at an event (per our Community Guidelines Policy). The marketing events, sponsored by Tellus Group, are open to the public. We always encourage you to invite as many friends and family to those events.

Many of our Windsong Ranch events are complimentary. However, from time to time, some classes and events may have a fee associated with it. Any fees are mentioned in the description of the event.

It is recommended that you register for events at Windsong Ranch. The number of attendees is provided to our vendors and sponsors so they can make sure they have enough supplies for everyone registered to attend the event. Additionally, if you submitted an RSVP and can no longer attend the event, please notify the used to make sure our Lifestyle team